Responsible Gaming

Gambling Should Be Entertainment

At Mystake, we believe that gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Please gamble responsibly and within your means. If you find yourself struggling to control your gambling habits, help and support are available.

Age Verification

Mystake is only available to players who are 18 years of age or older, or above the legal gambling age in your jurisdiction. We take age verification seriously and conduct checks to ensure all players meet the legal requirements to gamble in the UK.

If you are under the legal age for gambling in your country, please do not attempt to register or place bets.

Warning Signs of Problem Gambling

If you recognise any of the following behaviours in yourself or someone you know, it may be time to seek help:

• Chasing Losses: Trying to win back money you've lost by gambling more
• Hiding Gambling: Keeping your gambling activities secret from family or friends
• Loss of Control: Gambling longer or with more money than intended
• Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
• Financial Strain: Borrowing money or going into debt to fund gambling
• Mood Changes: Becoming irritable or anxious when unable to gamble
• Escalation: Needing to gamble with increasing amounts to achieve the same excitement
• Failed Attempts to Quit: Being unable to reduce or stop gambling despite wanting to

Self-Help Tools Available at Mystake

Mystake provides several tools to help you gamble responsibly:

• Deposit Limits: Set a maximum amount you are willing to deposit within a specified time period
• Loss Limits: Control the maximum amount you are prepared to lose
• Time Limits: Set session time limits to ensure you don't gamble for extended periods
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've wagered
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need to take a break from gambling

We encourage you to use these tools as part of your responsible gaming practice. To access these features, please log into your Mystake account and visit the Responsible Gaming section.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, professional support is available. Please reach out to one of the following organisations:

United Kingdom

• GamCare – Free, confidential support and counselling
  www.gamcare.org.uk
  Phone: 0808 8020 133 (Monday–Friday, 9am–5pm)
• GamStop – National Self-Exclusion Scheme
  www.gamstop.co.uk
  Phone: 0800 048 8356
• Gamblers Anonymous – Support groups and peer help
  Phone: 020 7384 3040

Other Countries

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  1-800-GAMBLER (1-800-426-2537)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

Take Action Today

If you believe you have a gambling problem, please seek help immediately. There is no shame in asking for support—many people face similar challenges, and professional help can make a real difference.

Remember: gambling should be fun and within your control. If it's no longer enjoyable or you're struggling to manage it, reach out to one of the organisations listed above or contact Mystake's Customer Support team for assistance with self-exclusion or other responsible gaming options.

Your wellbeing is important to us. Gamble responsibly.